Clear Answers Before You Hire a Domestic Helper

Quick answer: Eligible employers in Malaysia may apply, subject to the relevant requirements and approval.

This may include Malaysian households and eligible expatriates or foreigners who meet the applicable route requirements. Suitability can depend on employer status, income, household needs, supporting documents, helper nationality, and current authority requirements.

Quick answer: Eligible expatriates may have a route to hire a foreign domestic helper.

The route and requirements can depend on the principal pass held, validity of the pass, household situation, and current application requirements. We will guide you based on your specific status before you proceed.

Quick answer: No. You can contact us first.

Tell us about your household, care needs, timing, helper preference, and concerns. We will help you understand what route may apply, what information may be needed, and what steps make sense before you make a decision.

Quick answer: Yes.

EZHelper Kreate is operated under Agensi Pekerjaan Jobs Kreate Sdn. Bhd. - Licensed Malaysian Recruitment Agency, JTKSM 867B. This means your enquiry is handled through a proper agency structure, not an informal arrangement.

Quick answer: Yes. EZHelper Kreate focuses on Indonesian and Filipino domestic helper placement.

Availability, suitability, documentation, timing, and current recruitment conditions may affect the helper profiles available at the time of your enquiry.

Quick answer: The better choice depends on your household, not only nationality.

We consider duties, language comfort, care needs, cooking expectations, prior experience, budget, timing, and available profiles. Our role is to help you compare suitability instead of choosing based on assumptions.

Quick answer: Yes, subject to helper suitability and availability.

Families commonly need help with children, elderly parents, cooking, housekeeping, and daily routines. We will help you clarify the care requirements clearly before shortlisting suitable profiles.

Quick answer: Suitable domestic household duties.

This may include housekeeping, cooking, childcare, elderly care, and general household support. The job scope should be reasonable, safe, and connected to the approved household arrangement.

Quick answer: No. A domestic helper should not be treated as a general worker for a business or another household.

The helper is approved for the employer's domestic household arrangement. Work outside the approved arrangement can create compliance problems and should be avoided.

Quick answer: Where available, yes.

We help coordinate biodata review and interview arrangements so you can better understand the helper's background, experience, communication style, and suitability before making a decision.

Quick answer: Look beyond basic experience.

Consider previous duties, care experience, language comfort, attitude, willingness to learn, and whether her expectations match your household. A good match is about fit, communication, and realistic job scope.

Quick answer: No agency should promise a perfect helper.

Domestic helper placement involves people, communication, adjustment, and household habits. What we can do is help you shortlist carefully, explain expectations clearly, and support the early adjustment period based on agreed terms.

Quick answer: Requirements vary by employer type, helper nationality, application route, and current authority requirements.

Common items may include application forms, employer identity documents, income proof, supporting household documents, helper passport information, employment agreement documents, medical reports, and other documents requested for the case. We will guide you step by step before submission.

Quick answer: Yes. Medical checks are part of the formal process.

The helper must meet medical fitness requirements. After arrival, the employer or agency may need to arrange the required medical check within the required period before the pass process can be completed.

Quick answer: The timeline can vary.

It depends on helper availability, document readiness, employer eligibility, authority processing, visa arrangements, medical checks, and arrival coordination. During consultation, we will explain the likely timing based on your situation.

Quick answer: Arrival is followed by formal reporting, medical checks, pass matters, and household handover steps.

Exact steps can depend on the application route and current authority requirements. We help coordinate the process so the family understands what happens after entry and before the helper fully settles into the home.

Quick answer: The total cost depends on the route and case details.

Factors may include helper nationality, recruitment route, documentation, visa or pass matters, medical requirements, agency service, and current authority or embassy requirements. We will provide a clearer breakdown during consultation.

Quick answer: Salary depends on nationality, current requirements, and agreed employment terms.

For Indonesian domestic helpers, current Immigration Malaysia information states a minimum wage of RM1,500 per month under the listed Indonesian domestic helper terms. We will advise based on the helper route and current requirements at the time of enquiry.

Quick answer: Employers should provide a proper, safe, and fair household working arrangement.

This includes suitable accommodation, food, salary payment, proper rest, medical attention when needed, respectful treatment, and compliance with pass or reporting requirements. We help explain practical expectations before placement begins.

Quick answer: Yes. Rest and proper living conditions matter.

A helper should have suitable sleeping arrangements, food, reasonable duties, and time to rest. Clear expectations and humane treatment help create a healthier working relationship for the family and helper.

Quick answer: We continue supporting the family after placement begins, based on agreed terms.

This may include handover guidance, early adjustment advice, communication support, expectation setting, and after-placement assistance. The first few weeks are important because the helper needs time to understand your household routine.