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Our services

A Clear, Guided Way to Hire Domestic Helper Support

From understanding your household needs to helper matching, documentation guidance, arrival coordination, and after-placement support, EZHelper Kreate helps Malaysian families move through the hiring journey with clarity and confidence.

A Malaysian family enjoying a meal together at home
Licensed Malaysian Recruitment Agency JTKSM 867B
Operated under Agensi Pekerjaan Jobs Kreate Sdn. Bhd.
Helper nationalities Indonesian & Filipino Helpers
Support coverage From Consultation to After-Placement
How we support you

More than matching. A guided service from start to settlement.

Hiring a domestic helper can feel overwhelming when families are unsure about requirements, timelines, documentation, and what happens after the helper arrives. Our role is to make the process clearer, more organised, and easier to manage.

A helper guiding a child through learning at home

What this page explains

  • How we understand your household needs before matching
  • What documentation and application guidance can include
  • How we support the family after placement begins
  • What happens after you contact us for consultation
A uniformed domestic helper reading a picture book with a young child
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Helper matching

Domestic Helper Placement

We begin by understanding your household routine, care needs, language preferences, living arrangement, and expectations. From there, we guide you toward suitable Indonesian or Filipino helper profiles so your family can make a more informed decision.

This service is suitable for families looking for childcare support, elderly care support, cooking, cleaning, and general household assistance.

What we help with

  • Understanding your household needs and helper expectations
  • Shortlisting suitable Indonesian or Filipino helper profiles
  • Coordinating interviews or profile review where available
  • Guiding selection based on experience, language, and family fit
  • Preparing the family for the next documentation steps
Reviewing domestic helper application documents
02

Application guidance

Documentation & Application Guidance

We guide families through the required paperwork, submission flow, medical checks, and arrival preparation so the process feels organised and properly managed. You will know what is needed, what comes next, and where each step fits into the wider hiring journey.

Our goal is to reduce confusion and help families stay prepared throughout the application and arrival process.

What we help with

  • Explaining required documents and application flow
  • Preparing and reviewing paperwork before submission
  • Coordinating medical check requirements where applicable
  • Tracking key steps and keeping families informed
  • Preparing for arrival, handover, and household readiness
A uniformed domestic helper caring for an elderly woman at home
03

Continued support

After-Placement Support

Our support continues after the helper joins your household. We help families navigate the early adjustment period, encourage clearer communication, and provide practical guidance when questions or concerns arise.

This stage is important because a successful placement depends not only on selection, but also on clear expectations and steady adjustment after arrival.

What we help with

  • Onboarding handover at the start of placement
  • Adjustment support during the early weeks
  • Communication guidance between family and helper
  • Practical support when household expectations need clarifying
  • 3-month replacement support based on agreed terms
What families can expect

A calmer, clearer hiring experience

Our service is designed to help families feel informed before making decisions, not rushed into them.

Clear consultation

We start by understanding your household needs, priorities, and concerns before recommending next steps.

Transparent guidance

We explain the hiring flow, documentation requirements, and important milestones in plain language.

Suitable matching

We help you review helper suitability based on role expectations, experience, and family fit.

Continued support

We remain available after placement to support adjustment, communication, and agreed replacement terms.

Next steps

What happens after you contact us?

You do not need to know every requirement before speaking with us. The first step is simply to tell us what kind of helper support your household needs.

  1. Tell us about your household Share your family needs, preferred helper support, and any important care requirements.
  2. We explain your options We guide you through the service flow, likely next steps, and what information is needed.
  3. We assist with matching and paperwork Once suitable options are identified, we help with the matching and application journey.
  4. We support arrival and adjustment After placement begins, we remain available to help the family and helper settle in.
Licensed & compliant

Handled through a licensed Malaysian recruitment agency

EZHelper Kreate is operated under Agensi Pekerjaan Jobs Kreate Sdn. Bhd. - Licensed Malaysian Recruitment Agency, JTKSM 867B. Our role is to guide families through a clearer and more responsible domestic helper hiring process.

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